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Complaint: Library Space - Jan 28, 2014  

I have a considerable break between my classes and I would like to be able to study in the library. But everyday there are some annoying people who like to chat and gossip loudly in the library. Can we make a policy to have complete silence in some part or the library of for that matter any place in the campus so that we can focus on studying!

Library Response - Jan 30, 2014

Thanks for your feedback.  I will pass on your complaint to the Library Division Chair for further consideration.  

We are sorry to hear that you are having difficulty finding a quiet place to study in the library.  

Although there is no designated quiet study area, the area on the south side of the library near the patio is often the quietest place in the library.  There seems to be a culture of quiet in that area and - on a few occasions when there is a noisy group in the area - librarians have been called upon to remind groups in this area to be respectful of those around them who are seeking quiet study space.  

Likewise, library staff occasionally remind groups that there are study rooms available for group work.  Furthermore, if a study room is available, you may choose to use that room as an individual with the understanding that - in accord with library policy - a group may ask you to relocate if they need the room.

If you find that the information above does not provide an adequate solution, please feel free to let a library staff member know that there is a noisy group near your study space.  We are happy to remind students to be respectful of the library as a study space and of those studying around them.

Finally, as the library considers changes to building policies and space layout it is useful to have student input.  Thank you for taking the time to let us know of your concern.  We hope that the library can be a comfortable place for you to study and that you continue to let us know how we are doing in serving your needs as a student.

Suggestion: Collections - Sep 28, 2012  

... I would suggest you the acquisition of a book superbly interesting about a geopolitical and geostrategic issues. This is the next book (in 5 vols.) ... Thank you in advance for these acquisitions so that teachers, researchers, and students can analyze and compare these books with other researches.

Library Response - Sep 28, 2012

Recommendations for additions to the collection may be made by Glendale Community College students, faculty, and staff using the collection recommendation form

Complaint: Databases - Sep 26, 2012  

I was told to access Lynda thru the library log-in. Where the heck is that? A visible link would be nice

Library Response - Sep 26, 2012

Lynda is not a service subscribed to by the library.  However, the GCC Art department maintains a webpage with information regarding  Lynda access.  

Suggestion: Library hours for finals - May 03, 2012  

Are your library hours be extend for finals? It is really hard to find a place to study, ASU offers extended hours but there finals are a week before ours. So it doesn't' help much. It is very frustrating to find a place to study (especially places for group study on the weekends ), and most public libraries close between 3-5 on the weekends.

Library Response - May 07, 2012

Our Library hours are the same throughout the semester and are not extended during finals week.   This is something we may consider for the future, but at this time, the hours are the same.  Thank you for providing this suggestion.  

Complaint: Website - Apr 29, 2012  

You should post your hours for the summer 2012 terms as well...or at least have a link to them. Your website isn't very helpful without that.

Library Response - Apr 30, 2012

Thank you for your comment regarding the GCC Library Website.  And thank you, too, for pointing out an oversight. 

At the library we strive to be post hours three weeks prior to the start of a new semester.  In fact, we recently built a system that is intended to automate the process.  Apparently, we are still working out the bugs.

Library hours for the Spring Intersession are now posted. 

Thanks again for drawing our attention to the missing information and using the Library Suggestion Box.  Please contact us again if you need further information or have additional comments.

Suggestion: Catalog - Apr 18, 2012  

[Regarding the Library Catalog (at GCC North)]

Way too many words. Very confusing. Hard to explain to students. They don't want a big explanation, they just want something friendly.

Library Response - Apr 30, 2012

Thanks for taking the time to offer feedback. 

Interestingly, the resource that you refer to is intended to simplify the old search interface (and current advanced search).  Unlike the old interface, the newer resource features a single search box, doesn't require knowledge of Boolean search logic, and produces a results list where users can limit by various attributes (such as format or subject). 

The library recognizes, though, that usability problems remain with this interface.  If you can point to specific problems, it would help the library configure a system which responds to basic user needs as well as advanced search requirements.

Compliment: website - Apr 15, 2012  

Nice work on the poetry page and links celebrating National Poetry Month. Kudos to those who prepared it.

Library Response - Apr 23, 2012

Thanks for the compliment!

Frequently, the library commemorates various celebrations day, weeks, and months and holidays as well as campus events and activities.  In doing so, the points users to the many great resources in the collection -- both online and in print.

Thanks again for taking the time to let us know that you enjoyed the news item.

Complaint: Building - Study Rooms - Nov 16, 2011  

Hello my name is Alicia [lastname]. Today I was studying in one of the study rooms provided by the library, when a staff came in and told me that

Library Response - Apr 30, 2012

Hi Alicia - 

I'm sorry to hear that you had a problem at the library today. 

Unfortunately, it looks like the complaint that you submitted got cut off.  I will try to address what I think may be your concern.  However, I encourage you to re-submit your complaint if I do not answer your concern completely.

Library group study rooms are designed for group study.  Therefore, groups of 2 or more have priority over individuals studying alone.  Our policy is to ask individual students to move to another location when groups are waiting and there are no other rooms.

See the following webpage for group study room policies.  Policy details are also posted on the outside of each study room door.

If you have concerns about this policy or think it should be changed, let us know that.  The library tries to create policy to best serve GCC students.  It is important that we are aware of student concerns.

If I have not addressed your complaint or you have a follow-up concern, feel free to use the suggestion box again or reply to this email.

Suggestion: Website - Oct 17, 2011  

Hey would you consider using Google books to provide access to some of the books you have in your reading lists. For example: in your Adventure Reading list you list Clarence King's Mountaineering in the Sierra Nevada which is available for free in Google Books -

Library Response - Oct 18, 2011

Thanks for the suggestion.  This is a great idea. 

Unfortunately, we will not be able to make the change immediately, though. 

Currently, our Awards Lists Module points to materials available through the Library Catalog.  The technology that runs the system is set up exclusively to reference the catalog.  In order to include items as you have suggested and link to them on the open web, we will have to make some changes to the behind-the-scenes technology.

That said, the library will look into your suggestion.  If we find that a significant number of full-text titles featured on the Awards Lists are freely available on the web we will consider making the necessary changes to the technology that would allow direct lilnking to these freely available full-text titles.

Thanks again for your suggestion and thinking critically about library services.

Compliment: Website - Aug 31, 2011  

The material that you have on the AZ Memory Project is GREAT! I found great pictures of my parents in the yearbooks. Thanks Victor

Library Response - Oct 18, 2011

Thanks for your comments on the Arizona Memory Project.  It is a great resource for Arizona history. 

Keep in mind that there are many subsections of the Arizona Memory project including the Glendale History Project comprised of several sections including the Glendale Community College Archives.

Complaint: Databases - Jun 08, 2010  

It does no good to have a citation feature on the 'Articles and Databases' section when it a)doesn't work at all, and b) doesn't use either MLA or APA format in the citations it DOES suggest. Why waste our time sending us on a wild goose chase after a citation? Wouldn't our money be better spent by purchasing participation in programs that are ACTUALLY FUNCTIONAL? The databases are the biggest waste of time on campus; it is IMPOSSIBLE to find any relevant information, and I'm pretty familiar with research. I have NEVER found anything useful by using the databases - it's just chasing your tail. Please stop misleading us, and allowing professors to FORCE us to use tools that are useless.

Library Response - Jun 14, 2010

The library appreciates the frankness with which you express your frustration.  As information professionals who work with students every day, librarians recognize that the research process can be extremely frustrating.  Further, you are correct when you suggest that the tools provided by the library are not always user friendly.

Regarding Databases:

It is true that the databases are challenging to use and that the syntax required to effectively search these resources is a bit counter intuitive in light of the simplicity of basic Google searching.  However, the library databases are the best place to find peer-reviewed and scholarly materials in most subject areas.  Such materials are not generally available on the free web.

Given that most scholarly and peer-reviewed materials are not available on the free web, it is essential that students learn efficient search techniques and strategies for library databases.  Such skills will benefit students throughout their college careers and possibly beyond.  An experienced researcher will be able to find information on most topics using the suite of library resources available through the GCC Libraries. 

The library encourages students who are having trouble finding research materials to Ask-a-Librarian for assistance.  Students may contact a librarian in person or via chat, email, or phone. 

Some of the most common problems that students encounter when using library databases include:

  1. search syntax: most library databases require Boolean searching (using 'and' and 'or' as connectors); simply typing in words without these connectors will often lead to poor results
  2. not scrolling: most library databases return results in reverse chronological order; thus, the best results for your search may be on the seond or third screen
  3. selecting the right database: without experience, it is difficult to know which databases are the best for a given topic; if you are not getting the results you expect, ask-a-librarian.

Regarding Citation Features:

It would be helpful to have more information about the resource that you were using when you encountered the problems described above. If a malfunction is encountered, please let the library know the resource and the nature of the malfunction so that the problem can be reported.

Unfortunately, each database handles citation information a bit differently.  Some provide users with the ability to select the citation style they are looking for.  Other databases provide the information needed for a citation but do not provide the information in standard MLA or APA style.  It is important for students to learn to recognize the required elements of a citation and be able to put these elements in the proper style using citation guides.  The ability to appropriately cite one's creative work (papers, technical reports, media productions, etc.) is an essential skill for college level and professional work.  

The library maintains a Citation Guides webpage that links to specialized resources and citation generators that help with citing sources. 

Final Thoughts:

Proprietary library systems accessing commercially controlled information (i.e. scholarly materials and other commercial publications) are currently lagging behind the search and retrieval systems provided by Google with respect to usability.  It is the hope of information professionals that one day scholarly and commercial information will be more easily accessible.  Where possible, we are working toward that vision.

Complaint: Databases - Feb 23, 2010  

Why is it that when you look up certain databases you cant find the article, or the article is not available?

Library Response - Feb 23, 2010

This is a good question.  And the complete answer to this question is a bit confusing.

First, let me see if I understand your question:

  1. You have searched in one of the article databases found on the GCC databases page
    (i.e. )
  2. You have retrieved a list of results but the full-text of some of the items in the list appears to be unavailable.

There are reasons that this is the case and there are strategies to circumvent this problem.  First, a few (of many) reasons:

  1. Many databases were indexes to journal literature before most articles were available electronically.  Thus, they provided citation information for articles (after a search) and the user then had to go find the article in print or in another database.  Databases spent a lot of time and money simply indexing journal literature.  Even today, some researchers find the index aspect of a database useful even if full-text cannot be provided right away.  
  2. Full text electronic access to publications is expensive.  Thus, many database providers cannot provide full text to every journal they index.  Further, due to copyright restrictions and licensing agreements, some full-text material is only available through certain database providers.


  1. If you get many results in your search list, look for the place in the database to 'limit to full-text'.  This will (a) ensure that all of the results listed are available in full-text within one click but (b) it will exclude some/many article citations that may lead to the full-text of an article in one of the other databases or in print.
  2. If you get results where the full-text is not displaying, be sure to look for the HTML FULL TEXT or PDF FULL TEXT links.  If full-text is NOT available for an article in the database you are searching, it may be available in another database.  To automatically query the collection of databases available through GCC, click the 'how can I get this article' link.  Sometimes you'll find a link to full-text there, sometimes you won't.
  3. If you are having trouble finding what you are looking for be sure to Ask-a-Librarian.  We know the tricks of these very confusing databases and we're happy to help and teach. We're also available 24 hours per day / 7 days per week.

Finally, if you'd like a personal response to comments submitted through the suggestion box, be sure to include your email address.

: website - Jan 28, 2010  

I suggest that the responsible person should correct both misspellings of

Library Response - Jan 28, 2010

Thank you for your willingness to point out misspellings and typos on the library website.  Unfortunately, your complete message did not come through the email system. 

When reporting a problem, it is most helpful to refer directly to a webpage.  Often this is easiest to do by copying the webpage address (URL) directly into the Suggestion Box form.  Users can also refer to a page title.  Use caution when cutting and pasting from a website as separate lines of text sometimes get lost.

I hope that you are able to re-send your message with all the information intact.  If you'd like to contact the library through email, you can contact the web coordinator .

Again, thanks for your comments in effort to improve the library website.


Suggestion: website - Jan 25, 2010  

Your website does not contain your hours of operation. What are the normal hours? The location titled hours of operation states all of your exceptions. I suggest that the library also include its normal business hours.

Library Response - Jan 28, 2010

The hours webpage for GCC Libraries has been updated to reflect Spring Semester hours.

When you accessed the page, the Spring Semester hours were available but they were at the bottom of the webpage -- after all of the exceptions associated with the winter break.  Information about hours during Spring Break is subject to change.

Thanks for taking the time to conctact the library about the website.  

Compliment: Campus - Nov 22, 2009  

Since my time at GCC i have had many great experiences, from the teachers to the learning in my classes.

As well as good times i have also had some bad, over the time being here i have noticed a disturbing amount of people who smoke! i cannot walk through the campus with out getting caught in a cloud of smoke. I do not smoke and never wish to my suggestion to you is for there to be places where people can smoke and not smoke.

I don't think walking around and smoking is a good idea, for one second hand smoke has been proven to actually be worse then smoking its self,and i do not want to have to pay for other peoples mistakes. i would greatly appreciate for you to stop the smoking outside the smoking areas. thank you for you time.

- Brittany

Library Response - Nov 25, 2009

Hello Brittany -

Thank you for taking the time to use our the Library Suggestion Box and for the recognition of the positive experiences that you have enjoyed at GCC. 

As the campus smoking policy is not an issue administered by the Library, I have forwarded your concern to college officials who may have jurisdiction in this area including the Office of Student Affairs, the Office of Administrative Services and Planning, and the Office of the President. 

The current GCC smoking policy is available online. 

More information on the implementation of the smoke-free policy is available on page two of the August 13, 2007 GCC Administrative Services & Planning newsletter. 

Suggestion: website - Nov 19, 2009  

on the Staff page, the laptop link goes to the student laptop info rather than the employee one (AKA Critter Farm) - how about redirecting the link?

Library Response - Nov 19, 2009

Thanks for your feedback on the website.  We concur that the link location that you suggest is more appropriate for the "for Staff" webpage and have made the change.

The library welcomes suggestions about the website and services.  Thanks for taking the time to let us know what you think. 

Compliment: Collections - Nov 12, 2009  

I love these articles... it gave me an [A] (grade letter not entered by student.)

Library Response - Nov 19, 2009

Thanks for the compliment.  The library strives to provide high quality resources for student assignments. 

Further, librarians are available to assist students 24/7 via the Ask-a-Librarian online chat service and in person all the hours that the library is open!

Suggestion: news item - Oct 27, 2009  

I would like to know how to access the short story database. I have tried both my eGCC and MEID identities. Perhaps this could be made clear on the login page, in case other folk are as confused as I am.

Library Response - Oct 28, 2009

Access to short stories as described in the NEWS item of October 27, 2009 is provided via the Masterfile Premier database.  To access any of the library subscribed databases from off-campus you must use your eGCC username and password. 

That said, the original news provided a link to the database that was valid only on-campus.  The news item has been updated to include a link to the resource that will function from off-campus.

Compliment: Circulation - May 05, 2009  

I think this [increased fines on reserve items] is outrageous. I can almost promise you there will be no more reserves. It would be just as easy to say, we are short hand or short of funding and are ceasing to put anything on hold as the cost if not picked up is too high. Please cancel anything I may have on hold and I assure I will not place anything on hold again.

Library Response - May 05, 2009

The comment above is in reference to the May 5 Library News Item, "Fines to Increase on Reserve Material".

It appears that the comment is concerned that there will soon be fines if requested items are not picked up.  This is not the case.  Students will NOT be fined if they fail to pick up requested items.  Fines are increasing on RESERVE items, though.

For clarity, note the description of each service:

RESERVES are items that the library holds behind the circulation counter for in-library use.  These items are held at the request of a faculty member because they are high use items that many students need to have access to.  As such, they circulate to students for a very short period of time (usually 2 hours). 

The fines are increasing on THESE items because some students have taken advantage of the system and kept these items for days or even weeks; thereby, limiting access for other students.


REQUESTS / HOLDS are items that are typically requested by library users because (a) the item is at another campus or (b) the item is currently check-out.  There is no change in the HOLD POLICY at this point.  Items are held for the requesting student for several days.  There are no fines if you fail to pick up an item that is being held for you.

Thanks again for your feedback.  The input of students helps to make the library a better place for everyone.

Complaint: databases / IT - Apr 29, 2009  

It would be nice if your website database was up to date and accessible from off-campus. It seems, along with your technical support it is outdated and useless. It is too bad that your help desk and technical support do not communicate with each other, this might help when some one is looking for help with server questions.

Library Response - May 05, 2009

Unfortunately, it is difficult to understand which system you are referring to.  Please be more specific when offering a comment about a particular webpage, website, or database.

That said, the vast majority of databases to which the library subscribes ARE available from off-campus.  Off-campus access requires authentication with your eGCC ID and password.  

Databases that do not provide remote access are noted on the database listing of the GCC Libraries webpage. 

If you are unable to connect to a particular database, please contact the library for assistance or report the problem to the library via the Suggestion Box or by Contacting Us directly. 

If you are unable to access ANY library database, it is likely a problem with your eGCC account; contact the Student Help Desk

Your complaint has been forwarded to the Library chair and the campus IT department so that we may revisit possible communication problems between various service points.

Suggestion: weblinks - Apr 07, 2009  

To Whom it May Concern: I ran across this information the other day and wasn't sure who I should contact. I thought you might be interested for your students. This site has free GRE practice questions and study tips. I thought you might want to link to it: Sincerely, Diane

Library Response - Apr 15, 2009

Thanks for your suggestion regarding the site for GRE practice questions. I have forwarded your message to the reference librarian in charge of creating guides for the library website.

As GCC is a two year community college, students are more likely to be interested in the various occupational tests (such as the NET for nursing), public service exams (such as the ASVAB for the military), or tests related to undergraduate university admission.

Nonetheless, in light of your suggestion the library is looking into creating a guide which provides better access to resources that will assist student who are planning on taking these exams. When the guide is complete, it will be available under the guides link from the library homepage.

Suggestion: Computer Labs - Sep 22, 2008  

The computers in the library should require students to scan their id's to log-in so they would have limited time. this would give other students the opportunity to also use the computer since there arent enough computers for students to use all-day for things outside of school (ie. myspace)

Library Response - Sep 29, 2008

Computer labs in the library are managed and maintained by Information Technology Services. As such, I will forward your suggestion to that office and will inform the library department chair.

However, it is unlikely that a time limit will be placed on student computers anytime in the near future. The reasoning behind this rests primarily on two factors (1) the largest computer lab on campus (High Tech 1) is rarely - if ever - filled to capacity, (2) as students often need extended periods of time to work on assignments and write papers it would be difficult to set a time limit that would not be disruptive to student production. Further, in accord with principles of academic freedom and the library profession's Bill of Rights, the library is unlikely to make judgments about content accessed by a user unless the content is illegal or creates a hostile environment.

That said, during peak periods, some computer labs have enforced a 'no-gaming' policy while others are waiting for computers.

I want to be sure that you know about the various computer labs that are available to students -- especially High Tech 1 which rarely fills to capacity. In total, there are three open computer labs on campus hosting more than 400 stations campuswide. High Tech 1 has more that 250 stations; there are 100 stations in High Tech 2, 43 stations in the Library atrium, and an additional 24 computers available for student use in the Library Classroom (L138) when no class is in session.

See High Tech Fall 08 Hours

Suggestion: News Items - Sep 17, 2008  

Please put your recommended links to sites like on the front page near your other "election stuff"!

Library Response - Sep 29, 2008

Thanks for your suggestion about adding links to other 'election stuff'. Currently, the library is planning a series of information and information literacy related election 'news' items. Thus, there will be a different 'election politics' item each week.

Past election items may be found by clicking on the 'news & features' header on the home page or the same link in the breadcrumb of the news item page.

You may also find all of the 'election politics' news items by clicking on the Elections Category link on each news item.

Thanks for your interest!!

Compliment: Building and Services - Aug 28, 2008  

I am just so thrilled with how well the LMC is used by GCC students, as well as by students from other Maricopa Community Colleges (PV & PC in particular). Way to go toward One Maricopa!

Library Response - Aug 29, 2008

Thank you for the positive response. It is good to hear new faculty members talk positively about the campus and the library in particular.

It is true that we try to make the LMC a welcoming place for all students, faculty, staff, and community members. Perhaps that is what contributes to its high use. If there is more that we can do to help that process, please let us know.

Suggestion: Website - Aug 22, 2008  

Would it be possible to put textbook information in a more prominent location, perhaps in the News & Features area for awhile?.

Library Response - Aug 28, 2008

This is a great idea. As such, the Library has posted information on how to find textbooks in the News and Features area on the homepage. Just click on 'Finding Textbooks' to learn a bit about library policy regarding the purchase of textbooks. You can also use the links there to determine if the library owns a text book and check the bookstore for current availability.

Please keep in mind that this information will only remain on the homepage for a short while. Afterwards, old 'news and features' can be found by clicking on the red header.

Information about textbooks is always available by clicking on the 'for Students' link on the lower left part of the homepage.

Suggestion: collections - Aug 17, 2008  

I have published a book on Ruby on Rails:Ruby on Rails for PHP and Java Developers. The book is the only Ruby on Rails book for PHP and Java developers.


The book is a computer programming/information technology book.I request the library to add the book to the library collection. I did a search on the library catalog. The library does not carry any Ruby on Rails books.

Library Response - Aug 29, 2008

Thanks for your suggestion and pointing out that the GCC library does not own any books specifically on the web application framework known as Ruby on Rails.

In light of the GCC curriculum and an interest in maintaining a basic collection associated with web development, the library has purchased the book that you suggested as well as the standard O'Reilly publication, Ruby on Rails: Up and Running. These publications will arrive in the library shortly.

Compliment: programs - Apr 14, 2008  

nice NLW announcement

Library Response - Apr 16, 2008

Thanks for your comment regarding National Library Week. We encourage you to come by and see what we have to offer.

Suggestion: Website - Feb 10, 2008  

I just realized as I was trying to find our previous web resources page that there isn't a link to it on our home page or the resources page - unless I missed it. I assume others do not use it much or at all, but I use it to direct students to Statistics, Medical, Arizona, Business and government sites.

It's accessible via our site/search index, of course. Is the page going away completely? I don't know where it would be a good fit on the new page or secondary page, but I hope it's not eliminated. Am I just old school - and should just use a search engine or site index?

Library Response - Feb 19, 2008

The web resources page that you are looking for is now included within the "Research Guides" webpage which is available via the GUIDES link on the homepage.

If you are looking for a particular page or a specific topic, you can use the new site index -- which displays as an A-Z bar across the top of the homepage. (For examples, Statistics Site or Arizona Website.)

If you are looking for something via the site index and it doesn't show up where you think it should be, please let us know. We will be trying to improve the site index based on user need.

Suggestion: Website - Feb 01, 2008  

[With the new homepage,] one item that we're having trouble locating by logic is the 'other libraries' link. We use that a lot to direct students to Glendale Public or other colleges.

Is there a way that the search could be programmed to show that page? Searching for Glendale Public Library currently just directs you to information ABOUT GPL. Thanks!!

Library Response - Feb 19, 2008

The 'Other Libraries' link is still available -- but its name has been changed to 'Libraries - Local and National'. The link is located on the GUIDES page (which is linked from the home page) and it is also under the letter 'L' in the new site index (at the top of the home page).

In light of your comment about the site search, I have updated the webpage that describes GPL to include a direct link to the Glendale Public Library website. The results of the search engine are not under our direct control.

Suggestion: - Jun 28, 1905  

looking for resources needed to become an auto technician are not accessible, such as online repair manuals. Alldata and Mitchell

Library Response - Sep 05, 2017


Thank you for your question.  

The library now subscribes to the online database that you might find helpful.

Here is a description:

Provides car repair information including: maintenance and specification tables; step-by-step service and repair procedures; vacuum diagrams; wiring diagrams; photographs and images for visual support, and A.S.E. test prep quizzes. The most complete coverage is from 1987-on, although there is some information for older models.

We also have books related to automotive repair in our physical collection.  If you'd like to stop by a librarian would be happy to give you a hand locating these and other resources that meet your needs.  



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John F. Prince Library - Glendale Community College - 6000 West Olive Avenue - Glendale, Arizona 85302 - 623.845.3109
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