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Suggestion: website - Nov 19, 2009 on the Staff page, the laptop link goes to the student laptop info rather than the employee one (AKA Critter Farm) - how about redirecting the link? LMC Response - Nov 19, 2009 Thanks for your feedback on the website. We concur that the link location that you suggest is more appropriate for the "for Staff" webpage and have made the change. The library welcomes suggestions about the website and services. Thanks for taking the time to let us know what you think. Compliment: Collections - Nov 12, 2009 I love these articles... it gave me an [A] (grade letter not entered by student.) LMC Response - Nov 19, 2009 Thanks for the compliment. The library strives to provide high quality resources for student assignments. Further, librarians are available to assist students 24/7 via the Ask-a-Librarian online chat service and in person all the hours that the library is open! Suggestion: news item - Oct 27, 2009 I would like to know how to access the short story database. I have tried both my eGCC and MEID identities. Perhaps this could be made clear on the login page, in case other folk are as confused as I am. LMC Response - Oct 28, 2009 Access to short stories as described in the NEWS item of October 27, 2009 is provided via the Masterfile Premier database. To access any of the library subscribed databases from off-campus you must use your eGCC username and password. That said, the original news provided a link to the database that was valid only on-campus. The news item has been updated to include a link to the resource that will function from off-campus. Compliment: Circulation - May 05, 2009 I think this [increased fines on reserve items] is outrageous. I can almost promise you there will be no more reserves. It would be just as easy to say, we are short hand or short of funding and are ceasing to put anything on hold as the cost if not picked up is too high. Please cancel anything I may have on hold and I assure I will not place anything on hold again. LMC Response - May 05, 2009 The comment above is in reference to the May 5 Library News Item, "Fines to Increase on Reserve Material". It appears that the comment is concerned that there will soon be fines if requested items are not picked up. This is not the case. Students will NOT be fined if they fail to pick up requested items. Fines are increasing on RESERVE items, though. For clarity, note the description of each service:
Thanks again for your feedback. The input of students helps to make the library a better place for everyone. Complaint: databases / IT - Apr 29, 2009 It would be nice if your website database was up to date and accessible from off-campus. It seems, along with your technical support it is outdated and useless. It is too bad that your help desk and technical support do not communicate with each other, this might help when some one is looking for help with server questions. LMC Response - May 05, 2009 Unfortunately, it is difficult to understand which system you are referring to. Please be more specific when offering a comment about a particular webpage, website, or database. That said, the vast majority of databases to which the library subscribes ARE available from off-campus. Off-campus access requires authentication with your eGCC ID and password. Databases that do not provide remote access are noted on the database listing of the GCC Libraries webpage. If you are unable to connect to a particular database, please contact the library for assistance or report the problem to the library via the Suggestion Box or by Contacting Us directly. If you are unable to access ANY library database, it is likely a problem with your eGCC account; contact the Student Help Desk. Your complaint has been forwarded to the Library chair and the campus IT department so that we may revisit possible communication problems between various service points. Suggestion: weblinks - Apr 07, 2009 To Whom it May Concern: I ran across this information the other day and wasn't sure who I should contact. I thought you might be interested for your students. This site has free GRE practice questions and study tips. I thought you might want to link to it: www.greprepinfo.com Sincerely, Diane LMC Response - Apr 15, 2009 Thanks for your suggestion regarding the site for GRE practice questions. I have forwarded your message to the reference librarian in charge of creating guides for the library website. As GCC is a two year community college, students are more likely to be interested in the various occupational tests (such as the NET for nursing), public service exams (such as the ASVAB for the military), or tests related to undergraduate university admission. Nonetheless, in light of your suggestion the library is looking into creating a guide which provides better access to resources that will assist student who are planning on taking these exams. When the guide is complete, it will be available under the guides link from the library homepage. Suggestion: Computer Labs - Sep 22, 2008 The computers in the library should require students to scan their id's to log-in so they would have limited time. this would give other students the opportunity to also use the computer since there arent enough computers for students to use all-day for things outside of school (ie. myspace) LMC Response - Sep 29, 2008 Computer labs in the library are managed and maintained by Information Technology Services. As such, I will forward your suggestion to that office and will inform the library department chair. However, it is unlikely that a time limit will be placed on student computers anytime in the near future. The reasoning behind this rests primarily on two factors (1) the largest computer lab on campus (High Tech 1) is rarely - if ever - filled to capacity, (2) as students often need extended periods of time to work on assignments and write papers it would be difficult to set a time limit that would not be disruptive to student production. Further, in accord with principles of academic freedom and the library profession's Bill of Rights, the library is unlikely to make judgments about content accessed by a user unless the content is illegal or creates a hostile environment. That said, during peak periods, some computer labs have enforced a 'no-gaming' policy while others are waiting for computers. I want to be sure that you know about the various computer labs that are available to students -- especially High Tech 1 which rarely fills to capacity. In total, there are three open computer labs on campus hosting more than 400 stations campuswide. High Tech 1 has more that 250 stations; there are 100 stations in High Tech 2, 43 stations in the Library atrium, and an additional 24 computers available for student use in the Library Classroom (L138) when no class is in session. See High Tech Fall 08 Hours Suggestion: News Items - Sep 17, 2008 Please put your recommended links to sites like FactCheck.org on the front page near your other "election stuff"! LMC Response - Sep 29, 2008 Thanks for your suggestion about adding links to other 'election stuff'. Currently, the library is planning a series of information and information literacy related election 'news' items. Thus, there will be a different 'election politics' item each week. Past election items may be found by clicking on the 'news & features' header on the home page or the same link in the breadcrumb of the news item page. You may also find all of the 'election politics' news items by clicking on the Elections Category link on each news item. Thanks for your interest!! Compliment: Building and Services - Aug 28, 2008 I am just so thrilled with how well the LMC is used by GCC students, as well as by students from other Maricopa Community Colleges (PV & PC in particular). Way to go toward One Maricopa! LMC Response - Aug 29, 2008 Thank you for the positive response. It is good to hear new faculty members talk positively about the campus and the library in particular. It is true that we try to make the LMC a welcoming place for all students, faculty, staff, and community members. Perhaps that is what contributes to its high use. If there is more that we can do to help that process, please let us know. Suggestion: Website - Aug 22, 2008 Would it be possible to put textbook information in a more prominent location, perhaps in the News & Features area for awhile?. LMC Response - Aug 28, 2008 This is a great idea. As such, the Library has posted information on how to find textbooks in the News and Features area on the homepage. Just click on 'Finding Textbooks' to learn a bit about library policy regarding the purchase of textbooks. You can also use the links there to determine if the library owns a text book and check the bookstore for current availability. Please keep in mind that this information will only remain on the homepage for a short while. Afterwards, old 'news and features' can be found by clicking on the red header. Information about textbooks is always available by clicking on the 'for Students' link on the lower left part of the homepage. Suggestion: collections - Aug 17, 2008 I have published a book on Ruby on Rails:Ruby on Rails for PHP and Java Developers. The book is the only Ruby on Rails book for PHP and Java developers. [SNIP] The book is a computer programming/information technology book.I request the library to add the book to the library collection. I did a search on the library catalog. The library does not carry any Ruby on Rails books. LMC Response - Aug 29, 2008 Thanks for your suggestion and pointing out that the GCC library does not own any books specifically on the web application framework known as Ruby on Rails. In light of the GCC curriculum and an interest in maintaining a basic collection associated with web development, the library has purchased the book that you suggested as well as the standard O'Reilly publication, Ruby on Rails: Up and Running. These publications will arrive in the library shortly. Compliment: programs - Apr 14, 2008 nice NLW announcement LMC Response - Apr 16, 2008 Thanks for your comment regarding National Library Week. We encourage you to come by and see what we have to offer. Suggestion: Website - Feb 10, 2008 I just realized as I was trying to find our previous web resources page that there isn't a link to it on our home page or the resources page - unless I missed it. I assume others do not use it much or at all, but I use it to direct students to Statistics, Medical, Arizona, Business and government sites. It's accessible via our site/search index, of course. Is the page going away completely? I don't know where it would be a good fit on the new page or secondary page, but I hope it's not eliminated. Am I just old school - and should just use a search engine or site index? LMC Response - Feb 19, 2008 The web resources page that you are looking for is now included within the "Research Guides" webpage which is available via the GUIDES link on the homepage. If you are looking for a particular page or a specific topic, you can use the new site index -- which displays as an A-Z bar across the top of the homepage. (For examples, Statistics Site or Arizona Website.) If you are looking for something via the site index and it doesn't show up where you think it should be, please let us know. We will be trying to improve the site index based on user need. Suggestion: Website - Feb 01, 2008 [With the new homepage,] one item that we're having trouble locating by logic is the 'other libraries' link. We use that a lot to direct students to Glendale Public or other colleges. Is there a way that the search could be programmed to show that page? Searching for Glendale Public Library currently just directs you to information ABOUT GPL. Thanks!! LMC Response - Feb 19, 2008 The 'Other Libraries' link is still available -- but its name has been changed to 'Libraries - Local and National'. The link is located on the GUIDES page (which is linked from the home page) and it is also under the letter 'L' in the new site index (at the top of the home page). In light of your comment about the site search, I have updated the webpage that describes GPL to include a direct link to the Glendale Public Library website. The results of the search engine are not under our direct control. |
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John F. Prince Library - Glendale Community College - 6000 West Olive Avenue - Glendale, Arizona 85302 - 623.845.3109
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