Suggestion Box Comments

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Suggestion: databases   

It would be really nice to be able to return to our saved articles, books, etc. for longer than just the session in which we are signed in. Currently, it seems that we can save items from searches, but only for the current session. Logging in later results in an empty saved folder, and considering the login likes to timeout regularly, it renders the save option significantly less useful than it could be. Allowing a real login complete with the ability to permanently save these items could help students wrangle sources during a session, then in future session go back and review those source selections and narrow down what we would like to reference in our papers. To push this issue a little further, it would be extra beneficial if the saved items could be organized into sub-folders. This would allow us to collect sources for one paper and put them into a folder labeled for that paper, and have another folder where sources were collected for that paper, separate from the other.

Library Response - Nov 08, 2021

The save folders in each of the databases were created by the database vendors, so in order for those to save from one session to another, you have to create a personal account in each one. (If it's an Ebsco databases, you need to create an account; if it's Gale, you need to create an account, etc.) Unfortunately, the library doesn't have the ability to change this.


This can be time consuming and inefficient, so an alternative is to use the Google Drive feature in all Ebsco products and the Send to Google Drive feature in Gale. These are located along with the other tools. Gale creates a Google Drive folder titled with that specific database; Ebsco just creates one folder for everything, so you would need to go in and organize the infomation.


Another option for saving articles and sources is using NoodleTools, a research and citation organization tool the library provides for all students.  Once you create a citation for your source, you can also create and organize notecards including the permalinks to the articles. This is a nice way to compile and track all of your research.





looking for resources needed to become an auto technician are not accessible, such as online repair manuals. Alldata and Mitchell

Library Response - Sep 05, 2017


Thank you for your question.  

The library now subscribes to the online database that you might find helpful.

Here is a description:

Provides car repair information including: maintenance and specification tables; step-by-step service and repair procedures; vacuum diagrams; wiring diagrams; photographs and images for visual support, and A.S.E. test prep quizzes. The most complete coverage is from 1987-on, although there is some information for older models.

We also have books related to automotive repair in our physical collection.  If you'd like to stop by a librarian would be happy to give you a hand locating these and other resources that meet your needs.  



Complaint: Library Space   

I have a considerable break between my classes and I would like to be able to study in the library. But everyday there are some annoying people who like to chat and gossip loudly in the library. Can we make a policy to have complete silence in some part or the library of for that matter any place in the campus so that we can focus on studying!

Library Response - Jan 30, 2014

Thanks for your feedback.  I will pass on your complaint to the Library Division Chair for further consideration.  

We are sorry to hear that you are having difficulty finding a quiet place to study in the library.  

Although there is no designated quiet study area, the area on the south side of the library near the patio is often the quietest place in the library.  There seems to be a culture of quiet in that area and - on a few occasions when there is a noisy group in the area - librarians have been called upon to remind groups in this area to be respectful of those around them who are seeking quiet study space.  

Likewise, library staff occasionally remind groups that there are study rooms available for group work.  Furthermore, if a study room is available, you may choose to use that room as an individual with the understanding that - in accord with library policy - a group may ask you to relocate if they need the room.

If you find that the information above does not provide an adequate solution, please feel free to let a library staff member know that there is a noisy group near your study space.  We are happy to remind students to be respectful of the library as a study space and of those studying around them.

Finally, as the library considers changes to building policies and space layout it is useful to have student input.  Thank you for taking the time to let us know of your concern.  We hope that the library can be a comfortable place for you to study and that you continue to let us know how we are doing in serving your needs as a student.

Suggestion: Collections   

... I would suggest you the acquisition of a book superbly interesting about a geopolitical and geostrategic issues. This is the next book (in 5 vols.) ... Thank you in advance for these acquisitions so that teachers, researchers, and students can analyze and compare these books with other researches.

Library Response - Sep 28, 2012

Recommendations for additions to the collection may be made by Glendale Community College students, faculty, and staff using the collection recommendation form

Complaint: Databases   

I was told to access Lynda thru the library log-in. Where the heck is that? A visible link would be nice

Library Response - Sep 26, 2012

Lynda is not a service subscribed to by the library.  However, the GCC Art department maintains a webpage with information regarding  Lynda access.  

Suggestion: Library hours for finals   

Are your library hours be extend for finals? It is really hard to find a place to study, ASU offers extended hours but there finals are a week before ours. So it doesn't' help much. It is very frustrating to find a place to study (especially places for group study on the weekends ), and most public libraries close between 3-5 on the weekends.

Library Response - May 07, 2012

Our Library hours are the same throughout the semester and are not extended during finals week.   This is something we may consider for the future, but at this time, the hours are the same.  Thank you for providing this suggestion.  

Complaint: Website   

You should post your hours for the summer 2012 terms as well...or at least have a link to them. Your website isn't very helpful without that.

Library Response - Apr 30, 2012

Thank you for your comment regarding the GCC Library Website.  And thank you, too, for pointing out an oversight. 

At the library we strive to be post hours three weeks prior to the start of a new semester.  In fact, we recently built a system that is intended to automate the process.  Apparently, we are still working out the bugs.

Library hours for the Spring Intersession are now posted. 

Thanks again for drawing our attention to the missing information and using the Library Suggestion Box.  Please contact us again if you need further information or have additional comments.

Suggestion: Catalog   

[Regarding the Library Catalog (at GCC North)]

Way too many words. Very confusing. Hard to explain to students. They don't want a big explanation, they just want something friendly.

Library Response - Apr 30, 2012

Thanks for taking the time to offer feedback. 

Interestingly, the resource that you refer to is intended to simplify the old search interface (and current advanced search).  Unlike the old interface, the newer resource features a single search box, doesn't require knowledge of Boolean search logic, and produces a results list where users can limit by various attributes (such as format or subject). 

The library recognizes, though, that usability problems remain with this interface.  If you can point to specific problems, it would help the library configure a system which responds to basic user needs as well as advanced search requirements.

Compliment: website   

Nice work on the poetry page and links celebrating National Poetry Month. Kudos to those who prepared it.

Library Response - Apr 23, 2012

Thanks for the compliment!

Frequently, the library commemorates various celebrations day, weeks, and months and holidays as well as campus events and activities.  In doing so, the points users to the many great resources in the collection -- both online and in print.

Thanks again for taking the time to let us know that you enjoyed the news item.

Complaint: Building - Study Rooms   

Hello my name is Alicia [lastname]. Today I was studying in one of the study rooms provided by the library, when a staff came in and told me that

Library Response - Apr 30, 2012

Hi Alicia - 

I'm sorry to hear that you had a problem at the library today. 

Unfortunately, it looks like the complaint that you submitted got cut off.  I will try to address what I think may be your concern.  However, I encourage you to re-submit your complaint if I do not answer your concern completely.

Library group study rooms are designed for group study.  Therefore, groups of 2 or more have priority over individuals studying alone.  Our policy is to ask individual students to move to another location when groups are waiting and there are no other rooms.

See the following webpage for group study room policies.  Policy details are also posted on the outside of each study room door.

If you have concerns about this policy or think it should be changed, let us know that.  The library tries to create policy to best serve GCC students.  It is important that we are aware of student concerns.

If I have not addressed your complaint or you have a follow-up concern, feel free to use the suggestion box again or reply to this email.

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